成功案例

As AI technology advances, its applications are transforming diverse industries. In 2024, BenQ, a subsidiary brand of Qisda Corporation, embarked on integrating AI capabilities. Recognizing the critical role of product maintenance in brand loyalty, BenQ implemented an AI strategy two years ago to optimize supply chain management. Leveraging AI to forecast future maintenance part demands enables BenQ to make accurate predictions based on historical data and market trends while dynamically adjusting models to address sudden demand changes.

“Managing repair part inventory without precise control creates significant cost pressures,” said Steven Yan, Sr. Manager of Information Technology Service Center at BenQ’s Enterprise Services Department. BenQ’s products have warranty periods ranging from two to five years, extending up to seven years for B2B clients. In the past, experienced technicians forecasted three-year repair part stock requirements based on product sales and repair data, aiming to minimize dead stock costs and prevent shortages that could increase repair costs and impact customer loyalty.

Creating a “Digital Master” for Supply Chain Management to Significantly Reduce Excess Inventory Costs

To improve inventory forecasting accuracy and ensure data-driven decision-making, BenQ opted for an AI-driven approach to supply chain management. Initially, other AI platforms were tested, but due to usability challenges and the need for extensive IT involvement, the results fell short of expectations. After exploring Profet AI’s AutoML platform, BenQ was impressed with its user-friendly interface, high model performance, and the dedicated support from Profet AI’s manufacturing-experienced consulting team, leading to a quick decision to adopt the platform.

“Profet AI’s software significantly reduces our dependence on IT staff and data scientists,” noted Yan, “empowering the supply chain department to effectively forecast future maintenance part inventory needs, achieving a forecast accuracy exceeding 80% and saving substantial inventory costs annually.”

AI Workshop Speeds Internal Talent Development

BenQ’s successful and seamless AI adoption was bolstered by Profet AI’s team-led AI-ML workshops. “Consultant support was crucial,” Yan remarked, adding that initially, employees feared AI’s learning curve would be steep. However, Profet AI’s team guided participants through practical methodology over three months, allowing employees without IT backgrounds to ideate on real business scenarios, identify key parameters for modeling, and optimize workflows. The workshops fostered a cohort of ‘citizen data scientists,’ ensuring successful AI integration within the company.

AutoML Helps Optimize Customer Profiles for More Precise Digital Marketing

After successfully resolving supply chain challenges, BenQ applied Profet AI’s advanced algorithms to its digital marketing strategy six months ago, further transforming its business.

Yan explains that BenQ previously utilized various tools to collect and analyze consumer data. These included RFM modeling to segment customers by recency, frequency, and monetary spend, Google Analytics (GA4) for tracking website engagement and conversion flows, and a Customer Data Platform (CDP) for consolidating first-party data. This data spanned customer activity across BenQ’s official website, e-commerce, customer service, and event systems, creating detailed customer profiles.

With these customer profiles now quantified into actionable insights, BenQ leverages Profet AI’s algorithms to predict product purchase probabilities. This approach enables BenQ to identify customer behavior patterns, such as paths taken by converted and unconverted customers. Once customers engage with any touchpoint on the sales platform, BenQ can anticipate purchase likelihood within specific timeframes and strategically present incentives to encourage conversion.

Following the success of AI-enabled digital marketing, Yan notes that BenQ has been expanding Profet AI’s platform to address predictive tasks in other departments. For example, Profet AI’s algorithms have streamlined product parameter adjustments in R&D, significantly reducing development time.

Looking ahead, BenQ envisions creating “digital experts” across all divisions with Profet AI’s AutoML platform, empowering each team to independently initiate AI-based modeling and testing for critical challenges. This vision aims to foster agility, drive efficiency, and support sustained operational growth.

With human life shrouded by the global climate crisis, more than 130 countries have announced that they will reach net zero emissions by 2050, and ESG has become a trending topic. Three years ago, Hsinchu Gold Bamboo² saw an uptick in interest for environmental sustainability and used bamboo particles to develop bamboo straws, bamboo tableware and electronic packaging materials among other innovative products. Last year alone, 600 million bamboo straws were shipped worldwide.

Hsinchu Gold Bamboo²’s unique technology which prevents bamboo straws and tableware from getting moldy or having other odors is the primary reason why Hsinchu Gold Bamboo² could quickly establish a foothold in the international market. Alex Shu, founder of Hsinchu Gold Bamboo², remarked that bamboo will become a natural adhesive after being grounded into powder. Over and above removing moisture at high speed, micronizing bamboo powder enables the fusion with other raw materials to become bamboo particles for application in different fields, making it an innovative raw material for environmental sustainability.

Using AI to select bamboo enables Hsinchu Gold Bamboo² to overcome restrictions on bamboo species selection

The key to successfully transforming traditional agriculture and turning bamboo into gold is to leverage AI technology. “The technology of making bamboo powder particles is not difficult, the key lies in the technology of selecting materials (bamboo),” Alex Shu gave an example, in order to reduce the carbon footprint of the products, the bamboo used in the research and development of Hsinchu Gold Bamboo² products is currently from bamboo forests all over Taiwan, However, there are 58 bamboo species among Taiwan’s 186,000 hectares of bamboo groves. These bamboos not only vary in species but also differ in moisture content due to different geographic regions, storage times, and harvest years. This introduces numerous variables into the process of developing bamboo particles.

Prior to the introduction of AI, in the selection of bamboo species for product development, the process involved manual selection. Bamboo with a strong bamboo flavor, like green bamboo, and bamboo with tough nodes, like sweet bamboo, was discarded to prevent any residual bamboo taste in bamboo straws and tableware produced. This manual selection aimed to avoid issues where the bamboo powder might not be fine enough during the bamboo grinding process, causing bamboo particles to clump and significantly reducing the selection rate of bamboo.

After introducing Profet AI’s AutoML platform, intelligent AI can modulate the best bamboo powder formula through modeling according to variables such as bamboo production area, bamboo species, moisture content and hardness, bamboo color, etc., facilitating Hsinchu Gold Bamboo² to develop bamboo powder of the same quality even if different bamboo species are used, breaking through the limitations of bamboo species and making the acquisition of raw materials for Hsinchu Gold Bamboo products more flexible.

AI modulates the best formula and process of bamboo particles, and the R&D efficiency is increased by 20% – 25%.

Besides resolving the issue of bamboo selection, Profet AI’s AutoML can also further predict the optimal formula and process of bamboo particles corresponding to bamboo powder when applied in different products, greatly shortening the R&D time and saving R&D manpower, thus improving R&D efficiency by 20% – 25%.

Alex Shu stated that bamboo powder is widely used in straws, lunch boxes, cup covers, tableware, electronic packaging materials, and medical supplies. These different products actually correspond to different production conditions such as injection molding and extrusion molding, which, in turn, require different bamboo particles. For example, bamboo particles required for electronic packaging materials can withstand higher temperatures than bamboo straws and tableware, and they also need to consider the electrostatic protection benefits and weak acid effects. In order to achieve these product characteristics, it is necessary to use bamboo powder with different formulas to produce these bamboo particles.

Profet AI successfully assisted Hsinchu Gold Bamboo² in accurately predicting material formulations. To achieve the outcomes of being produced under what conditions, the product being able to withstand certain temperatures, possess specific hardness and brittleness, raw materials have to be matched with bamboo powder in a ratio that will yield a characteristic closest to the characteristics required by the product.  In the past, when manually concocting bamboo particle raw materials for products, it was necessary to produce test strips made of 15 different raw material ratios for continuous testing in order to yield a characteristic closest to the expected product characteristics. With the assistance of AI, as long as test strips made of 5 different raw material ratios were produced for testing, the expected product characteristics could be achieved. This shortened the R&D testing cycle from two weeks to less than one week while increasing the accuracy of the raw material ratio for bamboo particles by twice that of manual concocting.

AI applications are expected to be extended to manufacturing to improve yield in the future

Introduced at the end of 2022, Hsinchu Gold Bamboo², which had been applying AI for less than a year, initially intended to use AI for customer management. For instance, they aimed to use AI models to predict warehouse inventory levels, determine when to restock specific products, and assist in setting suggested prices for new products. However, after in-depth discussions with Profet AI consultants, they realized that integrating AI into the R&D process would significantly move the needle.

Alex Shu pointed out that despite having developed many innovative bamboo products, Hsinchu Gold Bamboo² is more like an IC designer in the manufacturing industry, constructing a product development model and outsourcing it to manufacturers for production. Introducing Profet AI enabled us to avoid R&D pitfalls, quickly achieve product development goals, and improve the accuracy of product testing.

Moving forward, Hsinchu Gold Bamboo² hopes to collaborate with production manufacturers to introduce AI into the process of testing products to finished products. In addition to improving product yield, they also hope that through AI, traditional agriculture can break through existing frameworks and progress towards mass production, standardization and repeatability, and gain a new foothold in the blue ocean of environmental sustainability.

BenQ Materials, which has hit a plateau in production and manufacturing, made another breakthrough by introducing the AI automated machine learning software platform (AutoML) from Profet AI. Needs from the start of the research and development to the tail end of production management were holistically addressed, over and above enabling critical factor analysis, simulation of process parameters and rendering formula explorations easier to improve process and production bottlenecks, thereby improving the Company’s competitiveness, it also significantly reduced investment costs and brought about high efficiency.

BenQ Materials Corp. (hereinafter referred to as BenQ Materials), which actively transformed from the industrial materials industry, has successfully ventured into the medical and automotive business from the panel display industry in recent years. Medical products such as medical packaging materials, medical consumables, contact lenses, etc. have grown progressively. New items such as non-woven fabrics and functional PE films have been added to the suite of medical products this year after the acquisition of 51% equity of WEB-PRO Corp. in the fourth quarter of last year, boosting the proportion of revenue. Automotive separator film and automotive PDLC Smart Film have been introduced to the automotive market, and growth is expected in the future for the Company.

Under the strategy of diversified plan of action, besides the expansion of medical and automotive businesses, internally, BenQ Materials has also further reinforced the upgrade of technologies, actively introducing AI applications to increase product yield and optimize management and driving the overall operation performance. Led by the President, several supervisors underwent supervisor courses and set up technical courses in various departments to promote AI. The results have progressively emerged, where on top of the improvement in management performance, there was also a significant reduction in investment costs.

Cost-Effective and High Flexibility AI Tools Paired with In-Depth Domain Knowledge

Saving Eight Figures in Costs Within the Year

Fred Yu, Fred Yu, Factory Manager & AI ProjectManager, TY Factory, Polarizer Production Center, commented that it had only been a short while since the introduction of AI at the plant, and the evaluation only started around 2021, translating to only about two years time span. The key mindset then was to solve production problems. From the perspective of the production line, the aim is to raise First Pass Yield. Fred Yu pointed out that initially, two international brand systems from the United States and Japan were sourced to resolve the issues at the plant, but both systems were pulled off the plug shortly after use. The reason behind this was the discovery of a far more superior system.

Fred Yu candidly remarked, “we found a better product with higher return on investment. Profet AI products were better value for money, had more powerful functions, supported Chinese language options, can address our needs and possessed flexibility for adjustments.” Subsequently, the plant converted to the use of Profet AI and Oracle systems, and to date, more than 20 projects have been successfully implemented through Profet AI.

Fred Yu pointed out the crux of the matter, “the initial two systems were, after all, foreign brands, and it is challenging to adjust many things for one manufacturer.”

From the perspective of investment cost-effectiveness which enterprises place much emphasis on, the initial two systems from the United States and Japan would cost a total of more than NT$20 million a year. Compared with the subsequent Oracle complemented Profet AI replacement system, the latter cost approximately NT$1 million. Topped up with Oracle products, the total investment would amount up to NT$2 million. After trial calculations, Profet AI’s system this year has saved 8-figure costs for BenQ Materials, and the Company is quite satisfied with this achievement.

Fred Yu further elaborated that domain knowledge is the most important thing for manufacturing industry to build AI, but not all AI have domain expertise. For example, accuracy would be low when a large amount of data is fed into the learning model. If there is a lack of domain knowledge, there could be a possibility of caching noise, and without domain knowledge converging, cross-validation will yield differences. 

Introduction of AI successfully improved the manufacturing process, broke through the production bottleneck and carried out formula exploration

With the introduction of AI applications, what results have BenQ Materials seen so far? Fred Yu stated, “besides significant improvements in the manufacturing processes, BenQ Materials has also successfully broken through production bottlenecks.” In the past, BenQ Materials used to draw trend charts based on raw data to make informed decisions. With tens of thousands of inaccurate data on hand, it is not possible to draw these charts quickly and accurately solely by manual labor.

In addition, if the production line needs to be switched in a short period of time, the parameters need to be adjusted. The upper and lower limits of the repeated specifications of the former and latter products are very narrow. In the past, only the internal line could be switched, and this process generates a lot of waste, such as the waste of production materials. After importing the AutoML system of Profet AI, the production line adopts a non-cutover method, adjusting the concentration and temperature in advance on the other side, resolving the challenges of low manual operation accuracy, thereby reducing the scrapping of production line materials and improving yield.

Meanwhile, formula exploration was also a project which BenQ Materials benefited tremendously through AI. With so many new products to develop but so little amount of data, Profet AI’s AI tools are able to capture a similar type of data to meet the new specifications required by R&D. To boot, the open architecture of the system supports the usage status of internal and external sites, such as ESG issues such as electricity consumption, temperature, and carbon tax conversion, all of which have been well thought out.

Regular reviews of demand and function

Continuously optimize user experience to achieve win-win goals

Fred Yu said that there are two main considerations for the selection of AI systems for BenQ Materials – the system needs to meet user needs and it needs to be functional. To put it simply, things bought should be practical. The introduction of a new system is best determined by the users. If the introduction is solely led IT, and when IT and the plant production teams fail to communicate effectively, system changes will happen time and again.

One of the important reasons why BenQ Materials initially jumped ship from the original American and Japanese systems to Profet AI is that Profet AI regularly checks which functions need to be modified for customers, and the system meets visualization needs. Fred Yu emphasized that although meeting the demand and the functional needs is very basic, it is actually the most important.

Jonathan Yu, Sales Director at Profet AI, stated that during the collaboration with BenQ Materials, the R&D teams of both parties held functional R&D meetings every quarter. The Profet AI team will evaluate the actual usage needs of BenQ Materials and incorporate the needs into the future product roadmap, including topics such as data inspection, formula exploration and key factor analysis integration, device anomaly detection function optimization, and online AI model management, etc.

Jonathan Yu believes that only by continuously improving and optimizing the functions required by users, designing an operation line that is more suitable for users, and tightly integrating actual manufacturing operation processes and R&D can a win-win goal be achieved.

Who would have thought that MAXXIS, located in Changhua County, with car tires, light truck tires, motorcycle tires, bicycles among other product lines which are sold in more than 180 countries worldwide is the world’s 10th largest tire company with an annual revenue of USD 3.9 billion? At the beginning of 2023, MAXXIS, a subsidiary of Cheng Shin Rubber, became the first Taiwanese tire factory to enter the BMW supply chain as the OEM tire for BMW’s 1 series vehicles in Europe.

The bold digital transformation of MAXXIS in recent years helped win the favor of an internationally renowned car manufacturer. In 2015, in response to the requirements of multiple European car manufacturers to keep measurement records of finished and semi-finished products during product development and production manufacturing, MAXXIS rolled out their Industry 4.0 Transformation Plan and gradually automated the global production lines. The measurement data of product length, width, height, thickness, temperature, and pressure collected by point laser, line laser and 3D scanning in the machines were stored in a database.

However, as the collected data became increasingly large, MAXXIS faced the challenge of being unable to effectively analyze the massive data in the database using existing systems. After repeated evaluations, it decided to adopt the easy to use and user-friendly Profet AI AutoML data scientist platform.

Use AI to retain seasoned experts’ rule of thumb to optimize the product life cycle

Employees in the plasticization and rubber industry have always relied heavily on rules of thumb. Problems from the development of various material formulations, process improvement to raw material price procurement were solved based on the experience of seasoned experts, and MAXXIS is no exception. They introduced AutoML with an eye towards breaking through the framework by utilizing the AI tool to leverage on the experience and data of seasoned experts, build models with AI, thereby retain important experience in the Company, and continuously optimize the life cycle of products from R&D to production.

“I wanted to introduce AI, mainly because in the past, the data on the production line was mostly analyzed by people, and it was very difficult to achieve real-time feedback,” Justin Chen, Chief Information Officer of MAXXIS explained. In the past, based on different customer or market demands, the manufacturing parameters of products on the machines were adjusted by experienced technicians or senior employees. For example, it is relatively impossible to systematically analyze the data collected by the machine if the width of the tire were to be increased or decreased. After the introduction of AutoML, the models established by the AI analysis parameters can be applied to overseas factories to reduce the expatriate manpower and accelerate the expansion process over and above being able to analyze the key factors affecting the production process with the help of AI to improve efficiency.

In addition, product R&D was also a key focus of MAXXISr’s introduction of AI. “A tire is a relatively rigorous product, and the R&D cycle of a single tire requires more than two years and hundreds of raw materials,” Justin Chen remarked. Currently, the R&D department has adopted AutoML for a year and has attempted to identify dozens of factors that may affect tire fuel consumption, wet grip, and how far the tire will slide when braking, based on the hundreds of factors in tire manufacturing. Among others, type of adhesive, wire width, type, and arrangement density were key factors affecting tire performance.

Post identification, MAXXIS can use these factors to model through AI and develop tires that meet or exceed the needs of foreign car manufacturers and markets. For example, for sports performance markets, tires with high dry grip may be needed while hybrid electric vehicles require low and quiet tires.

Expand AI applications to allow departments to apprehend the data behind critical issues

After experiencing the benefits of adopting AI in production and R&D, MAXXIS began to expand its AI application in 2023, progressively introducing AutoML to more than 10 departments, such as human resources and sales, locally and abroad.

Profet AI also sent consultants to hold workshops on various AI applications at MAXXIS in an effort to assist in the rapid implementation of AI in various departments. Justin Chen stated that during the three months of training, the consultants of Profet AI started from the basic concepts of AI, before moving on to discuss with various departments, and organizing the data that could be analyzed for the difficulties and inventory problems faced by each department. The data was subsequently modeled to identify areas for improvement or optimization.

Justin Chen commented, “For example, the nurturing of key talents can greatly reduce the burden of IT personnel to adopt new systems.” With these training courses, users are able to pick up skills quickly and would also have a relatively high learning curve and willingness to learn.

Rome was not built in a day and so is digital transformation not an overnight integration. MAXXIS started from a single point, gradually expanding its AI applications from that point, line, and aspect, so that frontline employees in various departments can collect and understand the data, interpret and leverage on them. Besides accelerating the digitalization of the enterprise, it also laid a solid foundation for MAXXIS for the global market layout.

With over 30 years of experience in manufacturing and maintaining machinery, Asia Giant Engineering Co, a well-known Taiwanese traditional manufacturing equipment manufacturer, primarily serves listed chemical companies in Taiwan. In recent years, faced with the dual pressure of challenges in recruiting new talents and the retirement of senior staff, the company has been actively embracing smart manufacturing. Using AI to propagate the experience from senior craftsmen into data, making the equipment smarter, and significantly increased the maintenance and service revenue. Furthermore, the company has integrated intelligent monitoring services into the manufacturing equipment, becoming a pioneer in the application of AI in traditional chemical industries.

Paul Hsu, COO of Asia Giant, is the key pusher of the implementation of AI to the industry. As a second-generation leader of the company, he encountered a wave of retirements among senior technical staff when he took over in 2020. “In the past, our senior craftsmen would rely on accumulated experience and their ‘hearing’ or ‘intuition’ to judge where equipment might have issues or which parts might be damaged. There was no data to support their assessments,” realizing that the experience of their senior craftsmen could not be preserved through mere qualitative or oral methods, he began exploring how to turn this experience into data through business AI, so as to use AI to propagate experience and technology.

No Need to Learn Additional Programming – Easy Adoption of AI Applications

After implementing the AI platform, Hsu began researching relevant solutions available in the market. With thorough consideration, he chose to adopt the AutoML (Automated Machine Learning) platform from Profet AI, which is based on core AutoML technology and known for its quick installation and user-friendly interface.

“The biggest incentive is not having to learn additional programming,” admits Hsu. He points out that with Profet AI products, there is no need to learn any extra programming. You can directly import data from Excel files into Profet AI’s AutoML Platform to obtain the main key factors behind the problems. This is particularly beneficial for traditional industries, as it saves a significant amount of time that would otherwise be spent on learning programming languages to get the answers needed in a short amount of time.

Furthermore, Profet AI’s consultants are exceptionally dedicated. In addition to sharing fundamental AI concepts, they assist in identifying data that can be analyzed behind the issues and help model the data to find directions for improvement and optimization. They also share valuable insights on how traditional mechanical equipment can be enhanced through AI and IoT integration to improve equipment reliability and efficiency. This collaborative approach has significantly reduced the exploring phase for Asia Giant during the AI implementation process. Even now, Profet AI’s consultants continue to hold frequent meetings with Asia Giant to discuss the next steps in AI application direction.

Implementing the Profet AI AutoML Platform has Resulted in a Remarkable Increase in Efficiency and Revenue of Over 30% in Asia Giant’s Maintenance Operations

While the core business revolves around equipment development, manufacturing, and sales, Asia Giant embarked on its AI journey by focusing on equipment maintenance.

Initially, Asia Giant installed sensors on their manufacturing equipment. Profet AI AutoML Platform utilized extensive data collection and continuous data modeling to identify anomalies in data trends, such as significant fluctuations, sudden spikes, or sharp declines. Subsequently, experienced technicians were consulted to identify the source of the issue or the damaged components. As similar data trends reappeared, AI autonomously learned and issued advance warnings. For instance, if there is a sudden downward curve in the data trends, it could indicate that the bearings are nearing failure. In this scenario, the AI system can proactively halt the equipment’s operation, allowing for maintenance, repair, or replacement of components in advance. If waiting until the equipment actually breaks down before performing maintenance, the cost of wasted chemical raw materials and waste disposal could amount to several million or even tens of millions of dollars.

“Relying on people is a passive approach,” said Hsu. When equipment breaks down, and personnel are dispatched for inspection or emergency handling, the last-minute manpower adjustments not only strain the manpower but also result in time-consuming procurement and replacement of lost materials and damaged components. The inability to immediately repair the equipment and restore normal operation for the production lines means that these waiting periods represent a waste of both manpower and time.

After implementing Profet AI AutoML Platform, Asia Giant’s maintenance services have significantly improved in efficiency and quality. The system not only enables advance warnings to clients, notifying them of the need to halt operations next month for preemptive replacement or repair of potentially damaged components, but also facilitates efficient manpower allocation and component readiness. This approach helps clients avoid unnecessary chemical raw material wastage. Hsu estimates that one year after adopting AI, the efficiency of Asia Giant’s maintenance personnel has increased by 50%, resulting in a 30% boost in the overall revenue of their maintenance business.

The Integration of Equipment with AI Intelligent Monitoring Systems Saw a Significant Growth of 40% in Equipment Orders

After witnessing the comprehensive benefits of introducing AI into maintenance and repair services, Asia Giant began integrating intelligent monitoring systems into other equipment. In May 2022, during the “Kaohsiung Automation Industrial Exhibition and Kaohsiung International Instrumentation & Chemical Engineering Exhibition,” they unveiled their first piece of equipment that combined the Profet AI system – the “Smart Vertical Agitation Machinery.”

According to Hsu, this innovative equipment is constructed through the integration of core components with sensors, forming an intelligent monitoring system. It allows for real-time monitoring of the agitation process, tracking the wear and tear of components. The system proactively issues alerts when detecting abnormal data. Asia Giant promptly provides “customized” maintenance and repair services, significantly reducing the manpower and time costs associated with handling unexpected events and enhancing production efficiency for their customers.

The “Smart Vertical Agitation Machinery” later became a catalyst for AI applications in the chemical industry. Not only did Asia Giant’s long-term clients inquire about the possibility of retrofitting the intelligent monitoring system to their existing equipment, but also many pharmaceutical companies expressed a keen interest. They hoped to integrate the intelligent monitoring system into their equipment, allowing them to remotely monitor parameters like temperature, pressure, and volatile organic compound (VOC) emissions, checking for any abnormalities in real-time. According to statistics, in 2023, Asia Giant witnessed a substantial 40% growth in equipment orders with integrated AI intelligent monitoring systems compared to the previous year.

To facilitate the transformation of more manufacturing equipment into smart devices and expedite the integration of AI in both hardware and software, Asia Giant has established an Application Services Division this year. According to Hsu, the company’s future vision includes the recruitment of additional AI experts. This move aims to position Asia Giant as a prominent integration hub for AI applications within Taiwan’s chemical industry. They aspire to function as guardians of AI applications and solutions for their clients, facilitating the seamless entry of an increasing number of traditional chemical industry players into the realm of smart manufacturing.

As the artificial intelligence (AI) wave rages on, other than overseas technology leaders pumping in investments, more and more enterprises in Taiwan have followed the trend, bringing changes and new opportunities to Taiwan’s multitude of industries and playing a pivotal role in unleashing the next wave of industrial upgrading. ACON, which has been established for over 36 years and specializes in the design, manufacturing, and sales of IT, digital home appliances and handheld electronic components, has also proactively introduced reformative AI initiatives in recent years and established the strategy of the first year of digital transformation last year. Grand Kuo, Senior Special Assistant to ACON President’s Staff Offic, pointed out that everyone in the Group must attend the digital transformation channel course every Thursday morning from 11am to 12pm to enable the enterprise to keep up with industry trends.

In the past, electronic component businesses such as connectors depended on Taiwan’s strongest customer base in the telecommunications industry. In recent years, the rise of non-3C fields such as electric vehicles, green energy, smart healthcare, AIOT industry, 5G and high-speed telecommunications also saw the demand for new applications of electronic components in these fields, creating high value-added business opportunities for enterprises, many of which are the main business lines of ACON.

Deep entrenchment in digitalization, where it all started from production processes in the early years

Grand Kuo said that ACON began to introduce application program interfaces (APIs) as early as 12 years ago to improve production and optimize processes. From 2016 to 2018, industrial upgrading was carried out through automated testing and manufacturing.

In the past two years, under the leadership of General Manager Frank Chen, a Digital Transformation Committee was established so that automation can be refined through the accumulation of data, further deepening digitalization efforts and improving the efficiency and quality of the workflow holistically to the extent of establishing new business models. The Company also introduced AI applications at this stage.

In view of the success of digital transformation, Frank Chen believes that there are four key attributing factors, the first being embedding it in the organizational culture, turning digital transformation into an ideology, a habit, and integrating it into work fully. The second is whether the supervisor attaches importance to it and the level of commitment, taking on a top-down approach to, in turn, drive the entire organization. The third is to leverage internal and external resources, identify tools that can be used directly to facilitate a faster and more effective pace of promotion. The final factor being implementing digital transformation using PDCA management methodology. Each department needs to define relevant tasks, identify specific low hanging fruits and establish a positive environment through reward system and mutual learning.

Internalizing digital transformation into an innate culture

James Chan, Innovation Consultant at ACON, commented that ACON executives have always been very supportive of digital transformation, believing that new tools can drive new thinking. In the process of transformation, unlike the top-down policy of typical enterprises, ACON adopted the sandwich approach where junior talent must also spearhead digital projects, so that both high and low-ranked employees can have a common digital language. A Digital Star Transformation Competition is also held every quarter.

Dr. Chan shared one of the most memorable projects in the process – Virtual Measurement. It was precisely because of virtual measurement that an opportunity arose to achieve Digital Twin, bringing digital plants and virtual production lines into fruition to enable rapid replication of plant technologies to other plants. While precision manufacturing is reliable, such AI tool applications can greatly widen the gap with competitors.

Simple steps, five management areas of enterprise for comprehensive digitization

In the past, when driving digitization, ACON encountered challenges such as poor application of tools and difficulties in mastering statistics and software, which became the main obstacle to driving digital transformation. In the second half of 2022, ACON started collaborating with Profet AI to conduct two Profet AI AutoML workshops, starting nurturing management associates and key business talent, with the goal of equipping 1,000 digital transformation talent within 3 years.

The results of this digital transformation have been commendable. In less than a year, the company has implemented 677 digital projects, of which 470 have been implemented through the Profet AI No-code AutoML platform, accounting for more than 70%. In addition, with the assistance of Profet AI’s consultants, ACON has trained more than 240 agile digital team members, including production, marketing, human resources, R&D, and finance of the five management areas of enterprise management to achieve holistic digitalization among employees.

Jonathan Yu, General Manager of Sales at Profet AI, commented that Profet AI AutoML platform provides machine learning algorithms commonly used in the manufacturing industry, allowing users to operate online quickly. Personnel without experience or IT background can quickly get the hang of things, communicate in the same language, and complete the operation in just five steps. For ACON, on top of optimizing production, the new industrial model of introducing AI also improved management quality.

Dr. Chan remarked that the introduction of new tools in the past took time and experience to slowly refine. While high-tech automation has accelerated due to the lack of accumulation of scientific data in automation, the use of mathematical models in the past had not been easy and largely, at best, were capable of categorization. However, after introducing Profet AI’s AutoML system, the company was able to quickly attain the original goal, achieving improvements on competitiveness.

General Manager Frank Chen stressed that in order for the company to be competitive and sustainable, it needs to carry out digital transformation on a more extensive and deeper scale. In the industry, over and above numerous process changes, business models also undergo rapid transformation. Therefore, enterprises must leverage various tools comprehensively to achieve digital transformation and boost their competitiveness. ACON’s use of AI is not to go with the flow, but to aspire to do better than others.